Loti Labs Information

Loti Labs was founded in 2019 with the goal of being a reliable, no-nonsense source for research peptides and liquids. We’ve spent the last several years building relationships with top-tier manufacturers and independent testing labs so that every product we sell comes with a verified Certificate of Analysis.

We’re not a massive operation — we’re a small team that cares about quality and quick turnaround. Every batch is third-party tested before it ships, and our COAs are publicly available on the site. If something doesn’t pass testing, we don’t sell it.

Questions or concerns? Reach us at service@lotilabs.com or by calling 877-Loti-Lab

Experience the Loti Labs difference today and see how our decade of expertise can elevate your research to new heights.

We offer limited phone support Monday through Friday, 10:00 AM to 2:00 PM EST. You can reach us at 877-Loti-Lab (877-568-4522).

Outside of those hours, leave a voicemail and we’ll get back to you asap. Oftentimes the same business day.

For the fastest response, email is usually quicker: service@lotilabs.com. We monitor email 18 hours a day.

At Loti Labs, we prioritize timely communication to ensure that your inquiries are addressed efficiently. Our email support system is monitored for 18 hours daily, allowing us to provide rapid responses to your questions and concerns.

Typically, you can expect a response from our team within just 1-2 hours of sending your email. However, in all cases, we adhere to a standard operating procedure that guarantees a response within 12 hours of receiving your inquiry.

This commitment reflects our dedication to delivering exceptional customer service and ensuring that you have the support you need when it matters most. Whether you’re reaching out with questions or seeking assistance with an order, rest assured that our team is here to help promptly and professionally.

Email: service@lotilabs.com — we monitor this 18 hours a day and typically respond within a few hours.

Phone: 877-Loti-Lab (877-568-4522), available Monday–Friday, 10:00 AM–2:00 PM EST.

Ticket: You can always submit a support ticket through our website HERE

At Loti Labs, your satisfaction is our top priority. We stand behind every product we offer with our comprehensive 100% Satisfaction Guarantee, ensuring that your experience with us is nothing short of exceptional.

If you find yourself unsatisfied with any unused and unopened product purchased from our website (https://lotilabs.is), we’re here to make it right. Simply reach out to our dedicated customer service team at service@lotilabs.com. After a quick review of your request, we’ll offer you two convenient options:

1. Product Replacement: We’ll send you a replacement item at absolutely no additional cost.
2. Full Refund: We’ll promptly refund the purchase price of the unused/unopened product.

For products in good condition, we’ll provide you with clear, easy-to-follow return instructions to ensure a smooth process.

Your research deserves nothing but the best. That’s why we go the extra mile to ensure the quality of our products. Every item sold by Loti Labs undergoes rigorous third-party testing, guaranteeing that you receive top-tier materials for your research endeavors.

We invite you to explore the details of our commitment to your satisfaction by visiting our dedicated Satisfaction Guarantee page at https://lotilabs.is/satisfaction-guarantee/. Here, you’ll find comprehensive information about our policies and the measures we take to ensure your complete satisfaction.

At Loti Labs, we’re not just selling products; we’re building lasting relationships based on trust, quality, and unparalleled customer service. Your confidence in us drives our commitment to excellence in everything we do.